Our services assist business with understanding, change and improvements.

Service Details

Facilitation and coaching

Facilitation:

• Delivery of courses/workshops
• Coaching of staff
• For discussion, panel or workshop sessions tailored to your specific needs (see our joint venture www.corporatehypotheticals.com.au)

Training

Training materials:

• Development of training materials for ICT related areas and projects
• Delivery of training materials developed for ICT related operational areas and projects

Analysis

Analysis (system and business) related to ICT operational areas and projects, including:

• business process development and associated documentation
• project documentation (technical writing)

Change

Change management related to ICT business units/areas:

• Change management function within projects – training, communication, business awareness and handover
• People and culture change in operational areas

Product Details

The following products are available and have been delivered to clients.

• Business & Management Skills Program - Certificate III, IV or Diploma of Business
• Hypothetical Workshops - Tailored workshops with an underlying them and agenda
• Communications - Modules from half a day to two days for staff, supervisors and managers on communications, meetings, facilitating, presentations and managing business tasks.
• AussieHost - A one-day customer service workshop marketed by the Australian Retailers Association and Queensland Tourism Industry Council
• Train the Trainer - One day Presentation skills course for operational staff taking on the role of trainer as part of a project roll out strategy.
• Other - workshops and courses can be delivered

What some have said

...has provided “US” with experiences and skills that have enabled the business to make big strides forward in better understanding the services and processes used across the business as a whole....

...the ability to be theoretical and conceptual when required and also work at an operational level to ensure things are implemented has been a great advantage and has contributed to the success of each of the projects...

Our Clients

We work across many industries and sectors. A sample of our clients appear below

Private Sector

AUSTAR United - Facilitation or workshops, Process redesign, Training design & development, SOX related work, Operational change.

Hardy Wine Company - Facilitation or workshops, Organisational change and implementation of JDE web enabled ERP system

Downer EDI- Facilitation or workshops

Nobilo Wine Co- Facilitation or workshops

Thiess Sedgman - Software consultancy report re training requirements and development approach

Morris International - Training course redesign

Government Sector

Department of Education, Training and the Arts - ITC Realignment and redesign consultancy reports, leading to process and change management activities. HR process review consultancy

Gold Coast City Council - City Plan Unit & Organisational services - Technical writing

Gold Coast City Council - CorTechs - Training development for financials (Oracle) and supply (Mincom) systems, ITIL and QA process and operational work. Project related technical writing, Consulting on Help Desk

Department of Emergency Services -Strategy planning for replacement of HR/payroll system including ESS and HR restructuring

Wider Experience

Our consultants have also worked with the following clients:

• Thiess Pty Ltd(Australia, Indonesia, Sth America)
• Suncorp Metway
• Raptis Group
• The Personal Trading Post
• University of Queensland
• GoCorp
• ASTA (Aust. Science Teachers Asscn)
• Toyota Australia
• Safety House Association of Qld Inc.
• Telecom Australia (Network Performance Management - ITG)
• University of Queensland
• Lend Lease Corporate Services
• Victorian Health Department
• Department of Transport - Qld